Terms and Conditions // PUN.

Business Address:
16 Adam HaCohen Street
Tel Aviv-Jaffa, 6458521

Contact:
Phone: +972-52-222-3056
Email: pun.artfulwordplay@gmail.com

// Terms of Use

General
This website is operated by PUN. and serves as a platform for selling various fashion items.
Use of the website is subject to the terms listed below. By browsing or making a purchase through the website, you agree to these terms.

Intellectual Property
All content, designs, and materials on the website are protected by copyright laws and may not be used without prior written permission from PUN.

Limitation of Liability
PUN. is not responsible for damages resulting from misuse of products or events beyond its control.

Changes to Terms
PUN. reserves the right to change these terms at any time. Changes will take effect once published on the website.

Governing Law and Jurisdiction
These terms are governed by the laws of Israel. Any disputes will be resolved in the competent courts of the Tel Aviv district.

// Privacy Policy

Information Collection
We collect personal information such as name, address, email, and payment details to process orders and improve our service.

Use of Information
Information is used for processing orders, enhancing user experience, and sending updates or promotions, subject to the user’s consent.

Information Storage
Information is stored in our databases and protected by advanced security measures.

Sharing Information with Third Parties
We do not share personal information with third parties except for payment processing and shipping purposes, in compliance with the law.

User Rights
Users have the right to access, update, or request the deletion of their personal information by contacting us via email.

Cookies
The website uses cookies to improve the user experience. Cookie settings can be managed through your browser.

// Cancellation and Return Policy

Order Cancellation
Orders can be canceled within 48 hours of purchase for a full refund, provided the item has not been shipped.

Returns After Receipt
Products can be returned within 7 days of receipt, provided they are in new condition, unused, and in their original packaging.

Exchanges
Products can be exchanged within 7 days of receipt, subject to availability, provided they are in new condition, unused, and in their original packaging.

Return and Exchange Procedure
Contact our customer service team for instructions on returning or exchanging an item.

Refund Process
After receiving and inspecting the product, a full refund will be issued using the original payment method.

Non-Returnable or Non-Exchangeable Items
Customized items, used products, or items damaged after receipt cannot be returned or exchanged.

Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or an error occurred on our part.

// Product Warranty Terms

Warranty Period
We provide a 7-day warranty for manufacturing defects.

Limitation of Warranty
The warranty does not cover damages caused by misuse, accidents, or natural wear and tear.

Warranty Claim Procedure
In the event of a defect, contact our customer service team with proof of purchase and a description of the issue within 7 days of receiving the product.
Photos or additional documentation may be requested for evaluation.

Remedies Under Warranty
Depending on the case, we may offer a repair, replacement, or refund at our discretion.

// Payment Terms

Payment Methods
We accept payments via major credit cards and secure online payment platforms.

Payment Processing
Payments are processed securely, and personal details are stored in accordance with our privacy policy.

Currency and Pricing
All prices on the website are displayed in New Israeli Shekels (₪) and include VAT unless stated otherwise.

Invoices and Receipts
Once the purchase is completed, an invoice/receipt will be sent to the customer’s provided email address.

Recurring Payments
For subscriptions or recurring payments, customers will be notified in advance and can cancel the service in accordance with our cancellation policy.

Payment Security
We use advanced security technologies to ensure that the payment process is safe and secure.

// Shipping and Delivery

Delivery Time
Products will be delivered within 3 business days from the order confirmation.
For remote or exceptional areas, delivery time may be extended based on the courier service’s schedule.
Orders placed outside of operating hours will be considered as orders for the next business day, and pickup/delivery will be adjusted accordingly.

Operating Hours
Deliveries are carried out Sunday through Thursday, between 08:00 AM and 05:00 PM.

Service Areas
We provide delivery to all regions within Israel.

Packaging
Products are carefully packed in suitable packaging to ensure their integrity upon arrival.

Order Status Updates
After placing your order, you will receive automatic updates via SMS regarding the shipment status, including delivery confirmation to the specified address.

Delivery Process
The courier will deliver the product directly to the recipient or an authorized representative, as specified in the order details.

Liability for Shipping Damage
In the event of damage or loss during delivery, liability is limited according to the courier service’s terms and conditions.